Refund & Returns Policy
Last Updated: August 24, 2026
At Geneve Cosmetics, we want you to be completely satisfied with your purchase. Because our products are cosmetics and personal-care products, certain health, hygiene, and safety considerations apply to returns.
This Refund & Returns Policy applies to purchases made through https://genevecosmetics.com and forms part of the Terms & Conditions governing your purchase.
- Returns
We accept returns of eligible products within 14 days of the date of delivery.
To be eligible for a return, the product must:
- Be unused and unopened;
- Be in its original packaging;
- Be in the same condition in which you received it;
- Include all original packaging, labels, and accessories, if applicable; and
- Be accompanied by proof of purchase or order information.
Because our products are cosmetics and are intended for personal use, opened, used, swatched, tested, or applied cosmetic products cannot be returned or exchanged, except where the product is defective, damaged upon arrival, or otherwise covered by applicable law.
- Non-Returnable Products
For health, hygiene, and product-safety reasons, we generally cannot accept returns of:
- Opened or used cosmetics;
- Products that have been applied to the skin, lips, eyes, or other parts of the body;
- Products with removed or damaged hygiene seals;
- Products that have been altered, contaminated, or damaged after delivery;
- Gift cards, where applicable; and
- Items specifically identified as final sale.
We reserve the right to refuse a return that does not meet the requirements of this policy.
- Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, contact us at shop@genevecosmetics.com within 7 days of delivery.
Please include:
- Your order number;
- A description of the problem; and
- Clear photographs of the product, packaging, and shipping box when applicable.
We will review the issue and, where appropriate, provide a replacement, refund, or other appropriate resolution.
Do not send a damaged or defective product back to us unless we specifically instruct you to do so.
- How to Request a Return
To request a return, email shop@genevecosmetics.com with the subject line “Return Request” and include your order number and the reason for the return.
If your return is approved, we will provide instructions regarding where and how to send the product.
Do not send merchandise to us before receiving return authorization. Unauthorized returns may be refused or returned to the sender.
- Return Shipping
Unless the product was damaged, defective, incorrect, or otherwise eligible for a return at our expense, the customer is responsible for the cost of return shipping.
Original shipping charges are non-refundable unless otherwise required by applicable law or the product was damaged, defective, or incorrectly shipped.
We recommend using a trackable shipping service when returning an item. Geneve Cosmetics is not responsible for merchandise lost or damaged during return shipment when the customer is responsible for the return shipment.
- Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow reasonable processing time for the refund to appear in your account after it has been issued. Your bank, credit-card company, or payment provider may require additional time to process the transaction.
If a returned product does not satisfy the requirements of this policy, we may deny the refund.
- Exchanges
We generally do not offer direct exchanges for cosmetics.
If you receive a defective, damaged, or incorrect product, please contact us at shop@genevecosmetics.com so that we can determine the appropriate resolution.
- Refused or Undeliverable Packages
If an order is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or otherwise caused the package to be undeliverable, the customer may be responsible for applicable return shipping and reshipping costs.
Any refund will be considered after the returned package is received and inspected.
- Final Sale Items
Products clearly identified as Final Sale are not eligible for return or refund except where required by applicable law or where the product is defective or incorrectly shipped.
- Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it may no longer be canceled and must instead be handled under this Refund & Returns Policy.
To request a cancellation, contact us as soon as possible at shop@genevecosmetics.com.
- Consumer Rights
Nothing in this policy is intended to limit or waive any rights or remedies that cannot lawfully be limited or waived under applicable federal or state law.
- Contact Us
If you have questions regarding a return, refund, damaged product, or order, please contact:
GENÈVE COSMETICS
Frisco, Texas, USA
Email: shop@genevecosmetics.com
Phone: +1 469-403-8883
We reserve the right to update this Refund & Returns Policy from time to time. The version posted on this website will apply to purchases made after the effective date stated above.